Effective March 1, 2022
- Scope of this Policy
- Agreement to Terms
- Information We Collect
- Children’s Privacy
- Our Use of Personal Information
- Our Disclosure of Personal Information
- Consumer Information as Required by Law
- Your Privacy Choices
- Additional Disclosures for Residents of California
- Links to Other Websites
- How to Contact Us
1. Scope of this Policy
2. Agreement to Terms
3. Information We Collect
Signature Resolution collects the following categories of personal information (a) directly from you, such as through forms on our Site or the SR Global Platform, (b) from the device and browser that you use to access our Site and/or SR Global Platform, and (c) cookies and similar technologies.
We may collect your name, postal address, email address, and telephone number. You also have the option of signing into portions of our Service using certain social media platforms (e.g., Google or LinkedIn). If you choose to do so, information like your name, email address, language preference, and access token will be shared with us.
We may collect professional information about you, such as your position, company name, and professional contact details.
If you are a participant in an alternative dispute resolution service with us, we collect information relating to your case, including information for each party, hearing format, the neutral assigned, case documents, and related information.
We may collect payment information a part of our billing practices. We use third-party payment processors (e.g., Stripe, Plaid) to process payments. If you use a third-party payment processor, payment details are processed directly by the third-party payment processor.
We collect device information when you visit our Site or the SR Global Platform. This includes your computer or mobile device type, browser type, browser language, online identifiers, IP address, and geolocation information.
We may collect information concerning your interaction with our Site and the SR Global Platform, including when you access the Site or the SR Global Platform and your browsing activity on the Site or SR Global Platform (such as which pages you visit, in what order, and for how long). This may include “traffic” data or tracking information provided by the Site’s host or similar providers (e.g., Google Analytics) that may be helpful for marketing purposes or for improving the Service.
We store certain information that gets collected automatically at our end through cookies and other similar technologies on our Site and the SR Global Platform. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for marketing purposes, including targeted advertising (as discussed in more detail below). Cookies on our Site and SR Global Platform are generally divided into the following categories:
- Strictly Necessary Cookies: These are required for the operation of our Site and the SR Global Platform. They include, for example, cookies that enable you to log into password-protect portions of the Service.
- Analytical/Performance Cookies: These allow us to recognize and count the number of users on our websites and understand how such users navigate through the websites (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located). This helps improve how our websites work, for example, by ensuring that users can find what they are looking for easily.
- Functional Cookies: These improve the functional performance of our websites and make it easier for you to use. For example, cookies are used to remember that you previously visited a website and asked to remain logged into it. These cookies qualify as persistent cookies because they remain on your device for us to use during your next visit to the website.
- Marketing Cookies: These are used to track visitors across websites. These cookies are used to display ads that we believe are relevant and engaging to you. For more information about targeted advertising and how to opt out with your specific browser and device, go to the Network Advertising Initiative and the Digital Advertising Alliance. You can also download the AppChoices application to opt out in mobile apps. If you opt-out, you will need to apply these opt-out settings in each device from which you wish to opt out. Not all companies that serve interest-based ads participate in these opt-out programs, so even after opting-out, you may still receive some cookies and interest-based ads from other companies. If you opt-out of interest-based advertisements, you will still see advertisements online, but they may be less relevant to you.
You can prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access our websites, however, you might not be able to access or use important functions or features of our websites (such as the shopping cart feature), and you may, for example, be required to re-enter your log-in details.
At this time, Signature Resolution does not recognize automated browser signals regarding tracking mechanisms, which may include “do-not-track” instructions.
5. Children’s Privacy
The Service is not intended for users under the age of 16 and Signature Resolution does not knowingly collect personal information from individuals under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Service without permission, please notify us immediately by contacting us as detailed below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.
6. Our Use of Personal Information
We collect and use personal information for the following purposes:
- Providing alternative dispute resolution services;
- Providing the Service to you and providing services requested by, or reasonably anticipated within the context of our relationship with, you;
- Managing our relationship with you;
- Responding to your inquiries or requests;
- Tracking use of your username and password to access our Site and SR Global Platform;
- Analyzing use of our websites;
- Tailoring advertisements to what we believe will be of interest to you (including working with our advertising partners to display advertisements on third-party websites that you may visit);
- Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible; and
- Complying with legal and regulatory obligations.
7. Our Disclosure of Personal Information
Signature Resolution may share personal information with the following third parties:
- Service providers, who help us provide, maintain, and improve the Service, including IT service and hosting providers, web analytics providers, and payment processors.
- Advertising networks, to provide you with relevant marketing.
- Advisers and financial institutions, including auditors, notaries, business continuity support service providers, and legal, tax, and risk and compliance advisors.
- With third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganizations, bankruptcy, receivership, transfer, or assignment of assets or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction.
- Government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with (a) responding to a subpoena, search warrant, or other lawful request for information we receive; (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights, as applicable.
8. Consumer Information as Required by Law
Be advised that pursuant to California Code of Civil Procedure § 1281.96, we are obligated to post for public accessibility purposes, certain information pertaining to consumer arbitrations. The information posted shall include the name of the non-consumer party, the result(s) of each such arbitration, the number of each arbitration and mediation Signature Resolution has had with the non-consumer party since the inception date of the reporting period (recognizing however that Signature Resolution commenced its operations on or about October 2, 2017).
Furthermore, Signature Resolution’s founding principals were each previously affiliated with another provider of arbitration and mediation services and Signature Resolution has undertaken reasonable efforts to obtain from the prior organization the information necessary to comply with the law. However, neither Signature Resolution nor its principals, nor employees, nor any of its neutrals can vouch for the accuracy of the information received from the prior provider for any period prior to our inception date of October 2, 2017. As such, no representation or warranty can be made as to its accuracy as to such prior periods. This report is available in an excel compatible spreadsheet which can be downloaded and searched. Utilize the following link to access this information: https://management.signatureresolution.com/consumer_arbitrations.
9. Your Privacy Choices
If you withdraw from a case, your account will be canceled, however, we may retain a copy of your information so that you may reactivate your account and to otherwise comply with applicable law.
We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.
You play an important role in keeping your information secure. You should not share your one-time code or login credentials with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at the information in the How to Contact Us section below.
11. Additional Disclosures for Residents of California
To understand what personal information we may have collected about you in the past 12 months, and from where we collected it, please see the section Information We Collect above.
We collect this personal information, as further described in the Our Use of Personal Information section above, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives.
We may share personal information with the third parties listed above in the section Our Disclosure of Personal Information. Below, we have provided more detail regarding the two ways we share your personal information: (a) “sales” of information and (b) general disclosures of information for a business purpose.
“Sales” of Information
We have marked “sales” in quotation marks because a “sale” under California law broadly includes any disclosure of information in return for any value. This value does not need to be monetary, like in a traditional sale. For example, a “sale” can be when a business provides information collected through cookies to an advertising network that it has hired to promote its own ads—but then the advertising network is able to use the cookie data provided for its own purposes, outside of this particular business relationship.
Signature Resolution does not share personal information in exchange for payment and we restrict our service providers and require that they only use your personal information to perform the services we have asked of them. However, we use advertising networks to help us improve your advertising experience (such as serving advertisement on our behalf across the Internet and providing analytics services). Sharing personal information with the third-party provider while using these tools may fall within the definition of a “sale” of personal information under California law.
In the past 12 months, we have provided Device Information and Internet Activity to advertising networks.
We do not sell, or have actual knowledge of any sale of, the personal information of minors under 16 years of age.
Disclosure of Information for a Business Purpose
To manage our business and provide services to you, we sometimes share personal information with third parties. As noted above, these third parties cannot further collect, sell, or use the personal information we share with them except as necessary to perform our purposes, as instructed by us.
In the past 12 months, we may have disclosed the following categories of personal information to the following third parties for our operational business purposes:
Under California law and if you are an individual consumer, you have a right to notice, upon collection, of the categories of personal information collected and the purposes for which the information will be used. You also have the right to access a copy of the categories and specific pieces of personal information about you that we collect, use, disclose, and/or sell, and the right to ask us to delete or anonymize your personal information, subject to some exceptions. You also have the right to opt-out of the sale of your personal information. Finally, you have the right to be free from discrimination for exercising your rights.
If you wish to exercise the right to access or delete your information or have any questions or concerns regarding the processing of your personal information, please contact us at firstname.lastname@example.org with the subject line “California Privacy” so that we can get your email to the right team. You may also contact us at (866) 208-5359. We will respond to your request consistent with applicable law.
Before we will be able to process your request for access or deletion of personal information, we will need to properly verify your identity for security purposes. If we possess appropriate information about you (e.g., name, email, address), we will attempt to verify your identity using that information. If it is not reasonably possible to identify you, we may not be able to respond to your request.
To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent signed permission to submit the request on your behalf. We may also require you to verify your identity directly with us.
Please note that certain exceptions apply to the rights discussed above. Most notably, because we are a private alternative dispute resolution provider, we must retain certain case-related information and may not, for example, be able to honor a request for deletion.
12. Links to Other Websites
For your convenience, we may link to third-party sites and services, or otherwise display third-party content through our websites to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.
14. How to Contact Us